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How We Run This Platform and What That Means for You

Before you open an account or place a single bet, it is worth knowing where you stand. Our terms set out what roearn commits to, what you agree to, and how disputes are handled — covering account use, payments via JazzCash, Easypaisa, and Raast…

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roearn How We Run This Platform and What That Means for You
HOW WE HANDLE YOUR DATA

Data Practices, Cookies, and Account Security

We collect only what is needed to run your account, process payments, and meet any applicable legal obligations. Your data is held securely, access is restricted to authorised staff, and we do not sell your personal information to third parties. You can request a copy of the data we hold, ask us to correct it, or — where local law gives you that right — request deletion. Cookie use is limited to session management, fraud detection, and platform analytics; you can manage non-essential cookies through the settings panel at the bottom of any page.

Data Retention

Account data is kept for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold by contacting support.

Cookie Controls

We use session and analytics cookies. Non-essential cookies can be switched off via the cookie preferences panel accessible from the footer of every page on the platform.

Account Security

Your account is protected by password authentication and an OTP sent to your registered mobile number each time you log in from a new device or location.

Data Requests

To request access, correction, or deletion of your personal data, submit a formal request through the Legal section of the Help Centre. We aim to respond within the period required by applicable law.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Questions

Questions about your rights, account data, or the terms themselves go directly to our support team. We handle policy queries separately from general account help so they reach the right person without delay. You can contact us through the channels below — responses on legal and privacy matters follow a documented review path, not a general queue.

Team online

Live Chat

Open the chat widget from any page on the platform. Identify your query as a legal or privacy matter and it will be routed to our compliance-aware support staff.

Email Support

Send your written request to our support address found in your account settings. Include your registered account ID and a clear description of the matter.

Account Help Centre

Log in and navigate to Help in your account menu. The Legal and Privacy section lists pre-answered policy questions and a direct form for formal data requests.

Common Legal and Privacy Questions

These are the questions we hear most often about our terms, data handling, and account rights. If your question is not here, the Help Centre legal section or our support chat is the right next step.

Account registration is open to adults in regions where local law permits online gaming. You are responsible for confirming your eligibility under the laws that apply to you before registering.

We collect the information needed to verify your identity, process payments via JazzCash, Easypaisa, or Raast, and comply with applicable legal requirements. This includes your name, contact details, and payment account identifiers.

Yes. Submit a formal data access request through the Legal section of the Help Centre in your account. We will respond within the period required by applicable law.

You can request account closure through the Help Centre. Following closure, we retain data for the period required by applicable law and then delete it in line with our data retention policy.

The governing law is specified in the full terms document accessible from your account. Where local law in Pakistan or an eligible region imposes additional requirements, those apply alongside the stated governing law.

We post a notice on this page when the terms are updated. Continuing to use the platform after the update date is treated as your acceptance of the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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